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Getting the most out of adminhelps

Discussion in 'Tutorials & Information' started by Virgil, Jul 11, 2015.

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  1. Virgil

    Virgil Senior Administrator Game Administrator

    Alternatively: why arent you banning this tater fagoot omg i report u

    Now that's out of the way, welcome to the guide about yelling at admins! Remember, it's how you yell, not how loud.

    See someone being a massive griffon? Or perhaps someone is ignoring roleplay? Or maybe there's just a conflict between how you and someone else plays. They're all (mostly) valid reasons to adminhelp, but the question is how to do it.

    1. Phrasing and Timing

    When adminhelping, try to give as much information as you can. A OOC name, byond key, or character name all really help with this. If you need help with a game mechanic, try to say what you're doing, what you've tried, and where you are. Also try to do it as soon as you can after the incident, it's much easier to investigate something happening, than something that has passed.

    For example:
    • John McGriffin just attacked me for no reason in the Bar.
    • Notan Ukeop just got shot in the face on the bridge and didn't even care.
    • Assistant McGrey is welding doors and building walls in escape and I don't think he should be.
    • I tried getting a knot out of a wire in engineering by clicking on it but it's not working, can you help?
    These are all useful adminhelps as they require very little additional information to start questioning whoever might be doing something.

    What to NOT do:
    • omg did u see that
    • Why haven't you banned this guy yet?
    • Might as well call them deathsquad lol
    • This machine is broken, why isn't it fixed yet
    • Hi
    The last one is particularly egregious. Adminhelps are NOT FOR CHATTING. All adminhelps get sent to IRC, and most admins are on there. If you flood the admin channel with adminhelps (note that replies are also recorded), the more likely they will be ignored. If you want to chat with an admin, head over to IRC and ask there.

    Insults also do not help, and just make the whole thing a lot more tedious to deal with. Try and be civil.

    2. Response

    Most of the time an admin will PM back saying they're looking into it, or they have to bring up some information. If they need additional information from you they'll more than likely ask you for it, and it's best to keep the amount of replies to a minimum, so try and give as much information as you can.

    All replies can be seen by all moderators and admins, so you don't need to reply individually to each admin/mod if multiple contact you. Just choose one person to talk to and the rest will be dealt with.

    If you don't get a response, try using 'staffwho' to see which admins & mods are online. Adminhelps are also sent to Moderators, so they also might be able to help you.

    If you still don't get a response, you can try adminhelping again, but any more than twice is pushing it. Your best bet after that is to head onto IRC and trying querying or mentioning any admins, there's usually atleast one who'll be online and can help you.

    If all else fails, log as much as you can and post a thread in the complaints forum. It'll be picked up in due course.

    3. Investigations and Replying

    If the person you're reporting is an obvious griefer, they'll most likely be dealt with swiftly. If it's an RP issue or something more complex, it'll take time to hear both sides of the story and reach a decision.

    So when an admin says they're 'investigating' something, it usually means exactly that. If they haven't responded to you in a while, they're probably questioning the other person, or people involved, which always takes time.

    The last bit is that an admin will probably not get back to you on a decision. Usually the case is closed and people were talked to/banned/moderated. If you want a reply you can try asking in reply PMs or adminhelps, but it's not a guarantee, especially as it can be rather busy.

    As an aside, if an admin says something is an 'IC Issue', 'Valid for this circumstance' or 'Has been resolved', do not push the issue further in-game. It either means that the admin has resolved the issue to their satisfaction, or there is OOC information that shouldn't really be shared around too much.

    If you disagree with an admin in-game, that is not the place to air your views, as it will slow down the enitre process. Either take it to IRC, or make a thread in the complaints forum about the player you were reporting.

    tl;dr? Here what to remember.

    • Keep adminhelps short and to the point, providing as much information as you can without bias.
    • Send them as soon as you can after the incident with location, and names of those involved.
    • Patience is your friend. Investigations take time and admins are only human. (Well, some of them.)
    • IRC is your next best bet if you don't get a response.
    • The Complaints forum is there if you can't catch an admin, or you don't agree with what someone has gotten.
    That's it folks. Happy gaming!
    Last edited: Jul 11, 2015
  2. GinjaNinja32

    GinjaNinja32 Executive Officer

    staffwho, not staff.
  3. Virgil

    Virgil Senior Administrator Game Administrator

    Whoops. Fixed.
  4. Pewpew

    Pewpew Research Director

    Some of us are human?!
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